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Return & Refund Policy
🚫 1. Changed Your Mind? No Sweat!
30-Day Hassle-Free Returns: Unworn shoes in original packaging (with tags & box) can be returned within 30 days of delivery.
Refund Method: Full refund to your original payment method within 5 business days.
Exchanges: Need a different size/color? We’ll cover return shipping! Email us first at service@postageboxs.com with "EXCHANGE REQUEST".
⚠️ 2. Damaged/Defective Shoes? We’ve Got You!
Report issues within 7 days of delivery. Send photos/video to service@postageboxs.com.
Free return shipping + full refund/replacement.
Note: Normal wear/tear or customization voids this.
📮 3. How to Return
Step 1: Email service@Afeeto.com with:
Order number
Product name + reason
Photos (if damaged)
Step 2: We’ll email a prepaid return label (US only) or instructions.
Step 3: Pack shoes in the original box + Afeeto shipping box (required for refund). Drop at UPS/USPS.
💸 4. Refund Timeline
Refunds: Issued within 3-5 business days after we receive your return.
❌ 5. Non-Returnable Items
Worn, dirty, or damaged shoes (non-defective)
Final sale items (marked "FINAL SALE" on product page)
Accessories (socks, insoles) for hygiene reasons
🌎 6. International Returns
Customers outside US: Contact service@postageboxs.com for customized solutions. Return shipping costs may apply.
🎁 7. Holiday Policy
Orders placed Nov 1 – Dec 25: Extended return window until Jan 31.
Legal Compliance:
Complies with FTC’s 30-Day Rule and California Online Return Laws.
Clearly defines "unworn" condition (no outdoor use, tags attached).
Help us reduce waste! Reuse our 100% recyclable packaging for returns."